Company
Refund policy
Before initiating a return or exchange via our returns / exchange portal here, please read our refund policy below to ensure your order qualifies for a return, refund or exchange.
**HOLIDAY RETURNS AND EXCHANGES POLICY
For all orders placed between 11/23 and 12/25 on cypherpickleball.com, customers will be eligible for an extended 60 day return and exchange window. We will offer hassle-free returns and free exchanges within 60 days of delivery as long as the shoes are returned in new condition.
RETURN & EXCHANGE POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please note, all items eligible for a return or exchange must be in-transit with the carrier within the allotted policy window. If you do not ship back the product within this timeframe your exchange or return is subject to cancellation and you will no longer be eligible for the return or exchange.
RETURN & EXCHANGE HANDLING FEES
If you are returning any Cypher Pickleball product for a full refund and your return qualifies under our policies, you will be charged a $12 handling fee for the return. This amount will be deducted from your total refund amount.
Exchanges do not incur a handling fee and are free of charge if you meet our exchange policy guidelines.
To be eligible for a return, your item must be in the same condition that you received it, unworn in outdoor elements and in its original packaging. Cypher Pickleball shoes can be worn to try on for size in a clean indoor environment only, once taken outdoors or used in a way that is not specific to determining fit, we can no longer accept returns. If shoes are returned and deemed worn or used to an extent that the shoe is no longer considered "unworn," you will either be sent back the product at your expense or partially refunded a total amount at the discretion of Cypher Pickleball.
To start a return or exchange, PLEASE CLICK HERE to access our returns portal!
If you have further questions or trouble with our returns portal above, please contact us at help@cypherpickleball.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Examples of items ineligible for returns
Shoes that have been worn on the pickleball court and played in are not eligible for returns.
Exchanges
We offer free exchanges within 30 days of you receiving your initial item and as long as the shoes qualify for a return under our return eligibility guidelines above. Please use our returns / exchange portal here to initiate your potential exchange.
OUTLET STORE POLICY
Unless explicitly stated, all purchases made on the Cypher Outlet Store are final, with no exchanges or returns allowed.
PLAYER'S CLUB
The Player’s Club subscription is a digital membership and is non-refundable and non-returnable. However, your Player's Club subscription can be cancelled at any time by logging into your account, selecting your Profile, and further selecting "Cancel Plan." You can also reach out at help@cypherpickleball.com for assistance.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@cypherpickleball.com.
